VAQNORI™ CUSTOMER CARE
Contact Us
Have a question about a product or need help with a purchase? Our customer care team can assist with product information, order updates, delivery questions, payments, returns, and refunds.
01. Get in Touch
Email is a convenient way to explain your question and share any relevant order details or attachments.
Email:
service@vaqnori.com
Phone:
+86 136 4149 2909
Customer service hours: 8:00 AM – 10:00 PM. If you cannot reach us by phone, please send an email so our team can follow up. International calling charges may apply.
02. Product Questions
Exploring our home, travel, outdoor, pet, or other lifestyle products? Send us the product name or page link and tell us which details you would like to understand.
You can ask about dimensions, materials, available options, intended use, care instructions, or compatibility. Please check the individual product listing and any supplied instructions for product-specific safety information.
03. Existing Orders & Delivery
When contacting us about a purchase, please provide:
- Your order number, if available.
- The email address used at checkout.
- The product involved and a clear description of your question.
- Your tracking number, if the question concerns a shipment.
If tracking stops updating or a parcel cannot be located, contact us so we can review the shipment. A tracking status marked “Delivered” does not automatically prevent us from reviewing your concern.
For an address correction, order change, or cancellation request, contact us as soon as possible. We will check the order status, but changes may no longer be possible once preparation or dispatch is underway.
04. Problems With Your Delivery
Please contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description.
Include your order number and an explanation of the problem. Clear photos or video can help where appropriate and safe to obtain. Keep the packaging and shipping label available while the issue is reviewed.
For a confirmed issue attributable to us, we will arrange an appropriate replacement, reshipment, refund, or return solution without additional costs caused by our error.
05. Returns & Refunds
To request a return, email your order number, product name, and reason for returning it. Eligibility and refund handling follow our applicable Return & Refund Policy and any rights provided by law.
Please contact us before sending anything back.
Our business address and the address printed on a delivery parcel
are not automatically return destinations. After reviewing your
request, our team will provide the appropriate instructions
and return address where applicable.
06. Payment Questions & Safe Communication
For a payment question, share the order number, transaction date, amount, and a description of the issue. Please do not email complete payment-card numbers, card security codes, account passwords, or online banking credentials.
Keep follow-up messages in the same email conversation where possible, and check your spam or junk folder if you are expecting a response. Questions involving a carrier, payment provider, or fulfillment partner may require additional investigation.
Thank You for Choosing Vaqnori™.
Tell us what you need help with, and include your order details where relevant.
Email Customer Care →