VAQNORI™ / ORDER & DELIVERY INFORMATION
Shipping Policy
Last updated: October 19, 2026.
This policy explains order preparation, delivery estimates, shipping charges, tracking, and the assistance available when a shipment needs attention.
Shipping at a Glance
Standard Order Processing:
2–4 business days after payment confirmation.
Busy-Period Processing:
Up to 5 business days.
Estimated Standard U.S. Transit:
10–15 business days after dispatch.
Shipping Charges:
Calculated and displayed at checkout.
01. Order Preparation
After payment confirmation and any necessary order checks, standard orders are expected to be prepared within 2–4 business days. During public holidays, promotional events, or periods of higher demand, preparation may take up to 5 business days.
Business days exclude Saturdays, Sundays, and relevant public holidays. Processing includes order review, preparation, and packing; it does not include carrier transit. Any additional preparation or production time for a particular item should be disclosed before purchase.
02. Estimated U.S. Delivery
Standard transit to supported United States destinations is estimated at 10–15 business days after dispatch.
Including normal preparation, the estimated total is approximately 12–19 business days from payment confirmation. When preparation takes 5 business days, the total may extend to approximately 20 business days.
These are estimates, not guaranteed arrival dates. Weather, remote locations, holidays, customs processing, and carrier disruption may affect delivery. A service with a different estimate must be clearly identified before purchase.
03. Shipping Costs
Shipping charges are calculated and displayed at checkout according to the destination, order, and available shipping service. Review the delivery charge and complete order total before submitting payment.
A free-shipping offer or threshold applies only when expressly displayed for the order and reflected at checkout. We do not apply an undisclosed shipping charge after payment without your agreement.
04. Fulfillment & Shipping Origin
Orders may be dispatched from our facilities or a fulfillment partner, depending on stock location, the product, and the delivery destination. Fulfillment can involve cross-border transportation. Local warehousing or domestic dispatch should not be assumed unless specifically stated for the order.
Our company address identifies the store operator and is not necessarily the parcel’s dispatch location. An order may be divided into separate parcels, with separate tracking information, where needed.
05. Supported Destinations
Delivery availability depends on the product and destination. Checkout shows the shipping services available for the order. We do not promise delivery to every country or address.
P.O. boxes, APO/FPO addresses, U.S. territories, remote locations, and products subject to transport restrictions may require another service or may be unsupported. If a paid order cannot be fulfilled, we will contact you and refund the unfulfilled portion as appropriate.
For destinations outside the United States, request the applicable processing and transit estimate before ordering if it is not clearly displayed. The U.S. estimate above does not automatically apply to other countries.
06. Tracking Your Order
Once an order is dispatched and tracking becomes available, the details will normally be emailed to the address entered at checkout. Check your spam or junk folder if you cannot find the message.
Creating a shipping label does not always mean the carrier has received or scanned the parcel. Tracking may also pause between facilities or carriers. Contact us if you need help reviewing an update.
07. Address Corrections & Changes
Review the recipient name, street address, apartment or unit number, postal code, and contact information carefully before ordering.
If a correction or cancellation is needed, contact us promptly with your order number. We will check whether a change is possible, but cannot guarantee changes once preparation or shipment handling has begun.
If an incorrect customer-supplied address causes a parcel to be returned or requires another shipment, we will explain the available options and any reasonable additional delivery charge before arranging reshipment. Costs caused by our own addressing or fulfillment error will not be passed to you.
08. Delays Before Dispatch
If we cannot dispatch within the time promised for your order, we will notify you, provide an updated estimate where available, and explain the option to agree to the delay or cancel the unshipped merchandise for a refund.
Where applicable law requires consent to a delay or further delay, we will seek that consent. An unshipped order will not be kept indefinitely merely because payment has already been received.
09. Delayed or Lost Packages
If the estimated delivery period has passed, tracking has been inactive for an extended period, or a parcel appears lost, email service@vaqnori.com with your order number and tracking details.
We will review the shipment and contact the carrier or fulfillment provider where appropriate. If loss or non-delivery is confirmed, we will arrange an appropriate replacement, reshipment, refund, or other agreed resolution. Handing a parcel to a carrier does not remove our responsibility to review a legitimate delivery concern.
10. Delivered but Not Received
Check the delivery area, mailbox, household members, reception desk, or another authorized receiving location. Where appropriate, ask the carrier for delivery details.
If the parcel still cannot be located, contact us with your order number. A “Delivered” scan alone does not automatically end our review. We will consider the available information and explain the next steps.
11. Damaged, Missing, or Incorrect Items
Inspect your delivery when it arrives. Contact us promptly if an item is damaged, defective, missing, incorrect, or materially different from its description.
Include your order number, the affected product, a description of the issue, and relevant photos or video where helpful and safe. Keep the packaging and shipping label while we review the matter.
For a confirmed problem attributable to us, we will provide an appropriate return, replacement, reshipment, or refund solution without additional costs caused by that error.
12. International Duties & Import Charges
Where international delivery is available, import duties, taxes, brokerage charges, or similar fees may be imposed by the relevant authorities or service providers. Unless checkout expressly includes those charges, the recipient is generally responsible for them.
Review applicable destination restrictions and delivery terms before purchasing. Contact us about customs or delivery problems so the circumstances can be assessed. These issues do not automatically eliminate your rights under applicable law.
13. Returns & Shipping Support
Return requests are handled under our applicable Return & Refund Policy. Do not send a return to our company address or a parcel’s sender address without confirmation from customer support.
For shipping assistance, contact us using the details above and include your order number. Carrier or fulfillment investigations may require additional review time. Nothing in this policy excludes consumer rights that cannot lawfully be limited.
Need Help With a Shipment?
Send your order number and a short explanation of the shipping issue.
Contact Shipping Support →